membahas sekilas perkembangan bisnis jasa, konsep dan definisi jasa, dll.
history of toefl, listening comprehension, structure and written expression, grammar overview, reading comprehension, dll
membahas perspektif metode penelitian kuantitatif,kualitatif,dan kombinasi, proses penelitian,masalah,variabel,dan paradigma penelitian, landasan teori,kerangka berpikir,dan pengajuan hipotesis, metode penelitian eksperimen, dll.
membahas tentang lean system, jenis pemborosan, the house of toyota, value stream mapping, theory of constraint, six sigma, dll.