Gaya APA

Haryono, B. (2016). HOW TO WIN CUSTOMER THROUGH CUSTOMER SERVICE WITH HEART (1). Yogyakarta: Penerbit Andi.

Gaya MLA

Haryono, Budi. "HOW TO WIN CUSTOMER THROUGH CUSTOMER SERVICE WITH HEART". 1 Yogyakarta: Penerbit Andi, 2016. Text.