Gaya APA
tjiptono, F.
().
Prinsip-prinsip Total Quality Services
(
5)
.
Yogyakarta:
ANDI YOGYAKARTA.
Gaya MLA
tjiptono, Fandy.
"Prinsip-prinsip Total Quality Services".
5
Yogyakarta:
ANDI YOGYAKARTA,
.
Text.