Gaya APA
tjiptono, F.
(2017).
Service Management: Mewujudkan Layanan Prima
(
3)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima".
3
Yogyakarta:
Penerbit Andi,
2017.
Text.