Gaya APA
tjiptono, F., chandra, G.
(2005).
service quality & satisfaction
(
1)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
tjiptono, Fandy., chandra, Gregorius.
"service quality & satisfaction".
1
Yogyakarta:
Penerbit Andi,
2005.
Text.