Gaya APA
Gaspersz, V.
(2003).
ISO 9001: 2000 AND CONTINUAL QUALITY IMPROVEMENT
.
Jakarta:
pt. gramedia pustaka utama.
Gaya MLA
Gaspersz, Vincent.
"ISO 9001: 2000 AND CONTINUAL QUALITY IMPROVEMENT".
Jakarta:
pt. gramedia pustaka utama,
2003.
Text.