Gaya APA
tjiptono, F., Chandra, G.
(2005).
Service, Quality Satisfaction
(
1)
.
Yogyakarta:
ANDI.
Gaya MLA
tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality Satisfaction".
1
Yogyakarta:
ANDI,
2005.
Text.