Gaya APA

Sterne, J. (1996). Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying competitive (1). United States of America: JOHN WILEY & SONS ,INC.

Gaya MLA

Sterne, Jim. "Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying competitive". 1 United States of America: JOHN WILEY & SONS ,INC, 1996. Text.