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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Zeithaml, Valarie A.
cover
Services Marketing
Komentar Bagikan
Zeithaml, Valarie A.Bitner, Mary Jo

tell about introduction to services, key competitive trends and conceptual framework of the book, focus on the customer, listening to customer requirements, delivering and performing service, managing service promises, etc.

Edisi
-
ISBN/ISSN
0-07-078250-4
Deskripsi Fisik
700 hlm.
Judul Seri
-
No. Panggil
658.8 ZEI s