tell about riview of whole numbers, decimals, banking, percents, bussiness statistics, markup and markdowm, customer credit, customer credit, inventory, financial statements, etc.
Tell about intoduction to the guidelines, introduction to the methodology of national benefit-cost analysis, application of methodology at the: project level, measurement of indirect benefits and costs, application of methodology at the active planning level, etc.
tell about introduction to services, key competitive trends and conceptual framework of the book, focus on the customer, listening to customer requirements, delivering and performing service, managing service promises, etc.